Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. Please try again later. Can I choose a specific key number? If we do not have inventory on the item(s) you are looking to purchase, but we have a reasonable delay until they are back in stock, then you will be able to add the item(s) to your cart and the order will ship when it is ready. Bike accessories. With our free tools, you can check out the current wait time for Thule and use our Have Them Call Me Instead tool. We do not offer exchanges. Incredibly poor customer service which makes buying their products highly unlikely in the future. And you can click here if you want to compare all the contact information we've gathered for Thule. I've forgotten my password. Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG Your password must be at least six characters, but no longer than 15. You will receive a shipping confirmation email once the order has shipped from our distribution center. Cargo carriers and baskets. Does the website show an item's availbility? If you have not received a shipping confirmation email, please do one of the following: You can view your tracking information on your order history page by either: Please reference our Shipping Information page. Check your order status and details on your thule.com account page. I would like to purchase the ‘One Key’ system. Thule Customer Service Phone Number (800) 238-2388, Email, Address Contact Thule customer service. But more often than not, Thule customers want to talk to a real live human being as soon as possible and check it off their to-do list. GetHuman does not answer Thule's emails, work as part of its customer service operations or have any other connection of any kind. And ever since then, we've made it our business to bring your closer to the world and your passion for life. If you have any questions, please don’t hesitate to get in contact with us. If you do not find the email in your Inbox, it may have found its way into your Spam folder. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Can I choose a specific key number? There are 2 ways to reach Thule across 2 communication modes: phone, email. To this day, Leerisha has not contacted me once proactively to resolve this issue. That department is open 24 hours, 7 days. The Customer Service department that replies to the emails you send is used to responding to a variety of customer service issues such as Returns. We currently ship online orders to locations inside the United States and Canada including APO/FPO addresses. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. Why can't I find my vehicle in the Buyer's Guide? Please allow 3-5 business days for the return to be processed once it arrives in our distribution center. Finally, click “Reset.”. Thule was established in Sweden in 1942. If I order the wrong item can I return it? If further inspection is needed, the product will be sent to Thule through your dealer. And ever since then, we've made it our business to bring you closer to the world and your passion for life. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. And so they prefer calling Thule at their 800-238-2388 phone number instead. If you find any mistakes in this information, please let us know below. Please note, during holiday or promotional periods (such as Cyber Monday) delivery times can be impacted, resulting in delayed shipments. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Thule in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Thule, compared by speed and customer recommendations. What are your shipping and handling fees? This is the best email address for Thule customer service. AWK. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. *Alabama: Rule 810-6-2-.90.02 Simplified Sellers Use Tax Remittance Program states that the seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Great customer service in calculating the shipping cost. Delivery of large items, including cargo boxes, hard shell bike travel cases, Tepui rooftop tents, awnings, and the Thule TracRac Universal Steel Rack, is not available to customers in Alaska, Hawaii, Puerto Rico, the Northwest Territories, the Yukon, Newfoundland and Labrador. Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor! Choose the cassette colour, fabric and unique features you want. Bring your life Thule was established in Sweden in 1942. It's sometimes hard to find information about how best to contact companies like Thule by email, so GetHuman gathers information like this from customers so we can share amongst ourselves. Calls to customer service regarding a return were handled by someone who sounded like a clueless teenager and follow up emails were ignored. 066 2126 800. Where can I buy new ones? Products in new condition may be returned using our prepaid return shipping labels for full refund within 30 days from the date of purchase. Actual transit times may be up to 6 business days if products are available immediately. If you find any mistakes in this information, please let us know below. Telling us about any imperfections is useful and helps all of us. When you email Thule one of their customer service agents sitting in one of their call centers, likely located in null, will get your message in their inbox and reply to you on a first come, first serve basis. Recent recommendations regarding this business are as follows: "Think long and hard before you invest in a Thule product. We are an international group of people united by our own passion for helping active families and outdoor Open the email titled “Reset your password.” Once the order status has passed Order Completed you will need to refer to our Return Policy. Is my personal information protected when I checkout on thule.com? Please refer to your. Clicking on the link to track your package in the shipping confirmation email. You will receive a shipping confirmation email with tracking details once the order has shipped. GetHuman tries to source the best Thule customer service information from customers so we can share our best hints and tricks with each other. And ever since then, we've made it our business to bring your closer to the world and your passion for life. Enter your password in both required fields. Internal Knowledge . Customer support ... Extranet. RV Awnings, tents & panels. If you have more questions please see our Customer Service page to reach us directly. It will have your order ID and a link to the, Should you need any additional assistance, please contact, Going to the order history page once you have logged into. General. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Then click on “Submit”. This information is according to 336 GetHuman users who are also Thule customers over the past 180 days. We are here to help customers like you by simply making information that you share available to all customers. Contact customer service; How do I register my new Thule product? Please keep your password confidential. If you send an email late at night, you probably won't get a reply until the next business day. Besides calling, the next favorite option for customers looking for help is via customerservice@thule.com for Customer Service. Thule doesn't have an online help desk for customer service, but you can call them on the phone. In case you didn't realize there was an alternative, the best phone number for Thule customer support is 800-238-2388. In total, you can communicate with Thule using 2 different media: phone, email. Thule - Omnistor 2000; Thule - Omnistor 5102; Thule - Omnistor 6200; Thule - Omnistor 6300; Thule - Omnistor 4900; Thule - Omnistor 5200; Thule - Omnistor 8000; Thule - Omnistor 9200; Thule - … You will receive a shipping confirmation email when your order has left our distribution center. Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. Customer Support hours: Monday - Friday. When you place an order with thule.com, a profile is created in our system. Thule Tspw-301 Black Unisex Adults’ Top-Handle Bag, Black, 7.0000000000000009x18x21.5 Centimeters (W x H x L) 4.8 out of 5 stars 64 £20.92 £ 20 . If you wish to exchange a product, you will need to return the unwanted product for a full refund and purchase the correct product. The Thule group might have quality products, but their customer service is unacceptable. GetHuman tries to source the best Thule customer service information from customers so we can share our best hints and tricks with each other. I order wrong replacement end caps for … Orders typically ship within 2 business days from submission, excluding weekends and holidays. Email Thule customer service help at this email address for the fastest reply. Our products will display availability if we have inventory in one of our distribution centers. Please refer to your order history page to access additional information such as tracking. Spare Parts. View our Return Policy. Thule Overview. Contact us in writing. Please read our Privacy Policy for additional details. Where can I buy Thule products? If you do not have a thule.com account, please review your order confirmation email that was sent after placing your order. Fit. Thule is dedicated to providing exceptional products that are quality tested and guaranteed against defects in materials and workmanship. Have a question about Thule orders, shipping or returns? Our FAQs are here to help. Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. Strollers & child carriers. If you do not wish to wait for the items to come back in stock, please reference our Where to buy page or view the Find it locally button on the product page to see which one of our Thule authorized retailers has the product in stock. With our free tools, you can check out the current wait time for Thule and use our Have Them Call Me Instead tool. All products are covered under our Thule Guarantee. That department is open 24 hours, 7 days. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. You will receive a shipping confirmation email when your order has left our distribution center. Sharing is what powers GetHuman's free customer service contact information and tools. Thule was first mentioned on PissedConsumer on Apr 08, 2015 and since then this brand received 30 reviews.. Thule ranks 208 of 867 in Equipment category. Open the email titled “Reset your password.” Read the instructions carefully and click on the link given to proceed to the next step of the process. Technical Support. We strongly recommend you do so as this will make it easier to access your information and order history. Out of stock items will ship when available and you will not be charged until then. Motorhome awnings from Thule give you a wide choice to fit your vehicle and your style. There will be an additional 5-10 business days for the credit to appear on your bank statement. *Note: Sorry, we cannot ship to post office boxes. Customer support ... Extranet. For complete return instructions please visit our Return Policy. This is due to holiday hours being in effect and significant increases in order volume. Why should I activate a thule.com account? A shipping confirmation email will be sent when your order leaves our distribution center. Click here to see all the ways we know to contact Thule currently. You can help! I received two cases from Thule in this period but they were of the wrong spec - even if the correct spec was described at length on email and phone. RV bike racks. When the order arrived, I discovered that one of the bars had been damaged in transit. The replacement part is on the way and you should have it in a week or so. Rooftop Tents. How fast can I drive with Thule products mounted to my car? I would like to purchase the ‘One Key’ system. If we do not have inventory on the item(s) you are looking to purchase and the date for replenishment is too far out, the Add to cart button will be temporarily disabled until we replenish stock. There are 2 ways to reach Thule across 2 communication modes: phone, email. Click on the questions below to view our answers. GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. Bike racks. Where can I buy Thule products? Your credit card will only be charged once your order has shipped. It is now safe to say the faith I once had in Thule's customer service … Thule motorhome bike racks are perfect for taking your bikes on your travels – safely, easily and securely. To which cars can the Thule products be fitted? Easy and free! We suggest using numbers, symbols, and both lower and upper case letters. Telling us about any imperfections is useful and helps all of us. If you think this information is inaccurate or know of other ways to contact Thule please let us know so we can share with other customers. Once you receive your shipping confirmation email, you will be able to track your package. Thule Ladders & Roof Racks Motorhome ladders and Roof Racks from Thule are light yet sturdy to give easy access to the roof of your motorhome and its cargo. I've lost my keys. When you email Thule one of their customer service agents sitting in one of their call centers, likely located in null, will get your message in their inbox and reply to you on a first come, first serve basis. Sorry, only products in new condition will be accepted for returns. Call: 01392 444482 Email: [email protected] Click here for directions > Additional contact options> Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG Look in the Inbox of the email address you just entered. Thule provides customer service by email and also by phone. Could not signup to newsletter. For online credit card purchases from us, the security code is required information. What do I do? Bring your life Thule was established in Sweden in 1942. How fast can I drive with Thule products mounted to my car? FAQ. Roof racks. Check the shipment status and verify that our shipping notification emails did not get sent your spam folder. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. Look in the Inbox of the email address you just entered. Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG Submit; Contact Details. GetHuman also often has pro tips or even step by step guides that show you how to resolve whatever customer service problem you are having. You can call Thule at toll free number, write an email, fill out a contact form on their website www.thule.com. Well done! We collect sales tax for all applicable US states*. For orders purchased through guest checkout, you will need to email our customers service team. Thule review rated 2.2/5.0 with 1 Comment: I have spent thousands of dollars on roof racks, bike racks and snowboard racks with Thule. Sorry we couldn't be helpful. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Email can be a convenient way to communicate with customer service; you can multi-task while you are doing it, and you may already be checking your inbox frequently anyways. Orders ship Monday through Friday, excluding holidays. All Canadian provinces have an applicable sales tax. If you do not find the email in your Inbox, it may have found its way into your Spam folder. The Thule brand was established in Sweden in 1942 and ever since then, they have helped countless customers transport anything you care for with Thule roof bars, roof boxes and bike racks, easily and in style so that you are free to live your active life.Whatever your passion, whatever your pursuit. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. To which cars can the Thule products be fitted? Choose your ideal ladder here! Seller's program account number is SSU-R010496101. All other products shipped to these areas will incur an additional $20 shipping fee. If you send an email late at night, you probably won't get a reply until the next business day. Prices were reasonable and the online shopping experience good. Please use our Where to buy page or Find it locally on the product page for local dealers of these products. In the “Email address” field, enter the email address you last used to place an order with us. Contact customer service; How do I register my new Thule product? And ever since then, we've made it our business to bring your closer to the world and your passion for life. The order # … You will receive an email inviting you to activate your account. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. In case you didn't realize there was an alternative, the best phone number for Thule customer support is 800-238-2388. We accept the following major credit cards: Visa, MasterCard, Discover and American Express. Thule.com orders. 92 £22.21 £22.21 So start planning your next bike trip. All in stock orders typically ship within 2 business days unless otherwise noted on the product page. I ordered the wrong products. Warranty. 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